5/2/2024
Forager Cycles Sales + Fulfillment Coordinator
Summary:
This is a part-time role with some flexibility: 4-8hrs / week, minimum 1 half day / week at the shop. Pay $20/hr. + DOE. Potential for hours to increase over time. Responsibilities include assembly and packaging of Forager Cycles products, shipping orders, and website maintenance. Shipping must be done at the shop, however some assembly and customer service can be done remotely. Assembly is done approximately 1x/week, and orders are shipped 2x/week. Responsibilities may expand to include more marketing, and/or production tasks depending on the interest of the individual and company needs.
Benefits:
- Be a part of an engaging creative community & industry. Industry discounts with brands such as Paul Component, Velo Orange, etc.
- Opportunity to develop creative visual skills, as well as experience in precision manufacturing.
- Access to certain shop tools after hours such as: Bike stand, truing stand, general fabrication equipment.
- Flexible schedule. Some assembly work can be performed at home, in-person schedule can be adjusted depending on personal needs.
Qualifications
- Detail oriented: Able to efficiently complete production & fulfillment processes, follow an assembly system and configure domestic and international orders for shipment.
- Problem solving: Ability to be a self-directed problem solver and leverage public resources (youtube, company manuals, etc.) as needed. Desire to analyze, document and improve upon processes to make them more efficient & enjoyable.
- Communication: Ability and willingness to discuss what’s working and what needs improvement, and advocate for personal needs.
- Computer skills: Willingness to learn new software and computer related skills.
- Experience with Shipstation, Shopify, and the Adobe Suite (Lightroom, Illustrator, photoshop) is a plus but not required.
Responsibilities
Assembly & Production
- Perform QC: Sort between passing parts & cosmetic seconds.
- Assemble components into final products (e.g. installing set screws in Cable Cherries).
- Operate laser engraving, and occasionally CNC machines.
- Regularly provide feedback and suggestions for improvement. In some cases, plan and implement improvements.
- Update inventory in Shopify to match what is physically available.
Fulfillment & Sales
- Use Shipstation, Shopify and Pirate Ship to configure shipping information (eg. weight, package dimensions, customs forms etc.).
- Implement new automations in shipping software, and packaging methods to streamline fulfillment as new products are added.
- Pack orders and deliver to the post office.
- Respond to customer service inquiries, and adjust / update orders as needed.
- Write copy and edit website layout and content as needed.