FAQ

How do I remove my old cable crimp?

We recommend snipping off the end with cable shears (available at your local bike shop, or if you'd like to buy, our favorites are the Felco C7's). You can also grab the very tip of the old cable crimp with pliers and pull. Often it will come right off.

How do I install the Cable Cherries?

1) Back the set screw out a few turns, and insert cable end all the way into the smaller, unthreaded hole. If your cable end is a little frayed, twist the ends back together in the direction they were originally wound, or cut the frayed end off with cable shears.  

2) Tighten the set screw using the long end of the included wrench. As long as you stick to this end of the wrench, it is very hard to over tighten and damage the Cherry threads, so get it good n' tight.  Give the Cherry a small tug to make sure it's secure, and go ride!

Can I use the same Cable Cherries on both shift and brake cables?

Yep! They work equally well with both.

Shipping

We ship via USPS, UPS and DHL, typically within 3 business days. Most orders under 1lb. ship USPS First Class, and larger orders go out UPS ground. Once your order has been shipped, you will receive an email with tracking info. When your order is received by the Post Office, we can no longer be responsible for your package and you will have to handle lost delayed, or stolen packages with the shipping provider. We will however do our best to send all pertinent information your way to help you get your package.

Returns/Exchanges

Please contact us within 30 days of your purchase and we'll be happy to give you a refund or help sort out an exchange.

I lost a set screw, where do I get more? 

You can order a small bag of spares from us, or purchase them from our supplier, Mcmaster-Carr. They are 3mm long stainless, cup point M3x.5mm set screws.

I lost my tiny hex key, where can I find another?

Same as above. You can buy a small bag from us, or order from Mcmaster-Carr . 

What's your warranty on the Cable Cherries?

Any and all manufacturer defects are covered. If something is not right, please reach out and we're happy to set you up with what you need. 

I lost a Cherry, what can I do?

If you lose a Cherry on your bike, (it falls off the cable) we'll replace it. This has been rare, but it can happen if the screws aren't tight enough. If it does just let us know. Send an email with your current mailing address and order #, and we'll send a replacement. We realize that our little fruits are an investment, and want you to know that you're covered for life!

I live outside the U.S. + Canada, how can I get your products?

 At the moment we're only shipping to the 52 U.S. states and Canada. If that doesn't include you, please check out our dealers like Velo Orange , Wizard Works or Blue Lug.