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FAQ's
We recommend snipping off the end with cable shears (available at your local bike shop, or if you'd like to buy, our favorites are the Felco C7's). You can also grab the very tip of the old cable crimp with pliers and pull. Often it will come right off.
We recommend snipping off the end with cable shears (available at your local bike shop, or if you'd like to buy, our favorites are the Felco C7's). You can also grab the very tip of the old cable crimp with pliers and pull. Often it will come right off.
1) Back the set screw out a few turns, and insert cable end all the way into the smaller, unthreaded hole. If your cable end is a little frayed, twist the ends back together in the direction they were originally wound, or cut the frayed end off with cable shears.
2) Tighten the set screw using the long end of the included wrench. As long as you stick to this end of the wrench, it is very hard to over tighten and damage the Cherry threads, so get it good n' tight. Give the Cherry a small tug to make sure it's secure, and go ride!
1) Back the set screw out a few turns, and insert cable end all the way into the smaller, unthreaded hole. If your cable end is a little frayed, twist the ends back together in the direction they were originally wound, or cut the frayed end off with cable shears.
2) Tighten the set screw using the long end of the included wrench. As long as you stick to this end of the wrench, it is very hard to over tighten and damage the Cherry threads, so get it good n' tight. Give the Cherry a small tug to make sure it's secure, and go ride!
Yep! They work equally well with both.
Yep! They work equally well with both.
We ship via USPS, UPS and DHL, typically within 3 business days. Most orders under 1lb. ship USPS First Class, and larger orders go out UPS ground. Once your order has been shipped, you will receive an email with tracking info. When your order is received by the Post Office, we can no longer be responsible for your package and you will have to handle lost delayed, or stolen packages with the shipping provider. We will however do our best to send all pertinent information your way to help you get your package.
We ship via USPS, UPS and DHL, typically within 3 business days. Most orders under 1lb. ship USPS First Class, and larger orders go out UPS ground. Once your order has been shipped, you will receive an email with tracking info. When your order is received by the Post Office, we can no longer be responsible for your package and you will have to handle lost delayed, or stolen packages with the shipping provider. We will however do our best to send all pertinent information your way to help you get your package.
- We currently offer standard International shipping to 55 countries with a mail service that will provide tracking to the final destination of the package (easier for all of us!). If you don't see a rate at checkout, please contact us for a custom quote.
- All international sales are final - Our team of two cannot accommodate international returns at this time.
- International orders may be subject to customs/duties charges. We are not responsible for customs/duties charges. These costs are determined by your local customs office. and we can’t determine, in advance, what these fees will be.
- Once your package has been scanned by the U.S. Postal Service, it is out of our hands. We can help you track your package within the U.S., however we cannot offer replacements for lost or stolen mail.
- We currently offer standard International shipping to 55 countries with a mail service that will provide tracking to the final destination of the package (easier for all of us!). If you don't see a rate at checkout, please contact us for a custom quote.
- All international sales are final - Our team of two cannot accommodate international returns at this time.
- International orders may be subject to customs/duties charges. We are not responsible for customs/duties charges. These costs are determined by your local customs office. and we can’t determine, in advance, what these fees will be.
- Once your package has been scanned by the U.S. Postal Service, it is out of our hands. We can help you track your package within the U.S., however we cannot offer replacements for lost or stolen mail.
- Please contact us within 30 days of your purchase and we'll be happy to give you a refund or help sort out an exchange.
- For orders outside of the U.S. , we cannot accommodate returns.
- Please contact us within 30 days of your purchase and we'll be happy to give you a refund or help sort out an exchange.
- For orders outside of the U.S. , we cannot accommodate returns.
You can order a small bag of spares from us, or purchase them from our supplier, Mcmaster-Carr. They are 3mm long stainless, cup point M3x.5mm set screws.
You can order a small bag of spares from us, or purchase them from our supplier, Mcmaster-Carr. They are 3mm long stainless, cup point M3x.5mm set screws.
Same as above. You can buy a small bag from us, or order from Mcmaster-Carr .
Same as above. You can buy a small bag from us, or order from Mcmaster-Carr .
Any and all manufacturer defects are covered. If something is not right, please reach out and we're happy to set you up with what you need.
Any and all manufacturer defects are covered. If something is not right, please reach out and we're happy to set you up with what you need.
This has been rare, but it can happen if the screws aren't tight enough. If it does just let us know. Send an email with your current mailing address and order #, and we'll send a replacement. We realize that our little fruits are an investment, and want you to know that you're covered for life!
- For orders outside the U.S., we unfortunately cannot cover shipping costs on replacements. If you are outside the U.S. , and need a replacement, we'll send a quote for shipping.
This has been rare, but it can happen if the screws aren't tight enough. If it does just let us know. Send an email with your current mailing address and order #, and we'll send a replacement. We realize that our little fruits are an investment, and want you to know that you're covered for life!
- For orders outside the U.S., we unfortunately cannot cover shipping costs on replacements. If you are outside the U.S. , and need a replacement, we'll send a quote for shipping.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at dan@foragercycles.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at dan@foragercycles.com.
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items - All items purchased at a discount are final sale.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items - All items purchased at a discount are final sale.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.